1. Service description

QZENI operates an online store for natural stone crystal bracelets, ready-to-ship jewelry, gift-ready pieces, educational content, and QZENI Create custom bracelet design tools. QZENI may also provide or connect authorized social media matrix management tools for account management, scheduling, and content publishing when approved by the account owner.

By using QZENI, placing an order, submitting a custom design, contacting support, or authorizing connected services, users agree to use the services lawfully and in accordance with these Terms.

2. Purchases, product details, and custom orders

Customers are responsible for reviewing product details, wrist size, bead size, cart contents, shipping address, and order information before checkout. Natural stone color, texture, transparency, inclusions, and pattern may vary. Product photos represent the general style and material character but cannot guarantee identical stone markings.

QZENI Create custom orders are based on selected stones, bead order, design summary, and wrist size. Because custom orders are built around customer choices, changes, cancellations, or returns may be limited after review or fulfillment begins.

3. User responsibilities

Users must provide accurate information, maintain account security, respect intellectual property, follow applicable laws, and comply with Shopify, payment processor, Google/YouTube API, social media platform, and carrier rules where relevant. Users are responsible for any content, account access, or instructions they submit through authorized tools.

4. Prohibited behavior

Users may not use QZENI or connected tools for spam, fraud, impersonation, illegal activity, harassment, unauthorized access, malware, platform manipulation, misleading claims, counterfeit activity, payment abuse, data scraping, or content that violates laws or platform policies.

Authorized social media management tools may not be used to publish deceptive content, mass spam, fraudulent promotions, unauthorized copyrighted materials, or content that violates Google/YouTube API policies or social media platform rules.

5. Disclaimers and limitation

Crystal meanings are provided as symbolic, personal, cultural, and style-focused information. They are not medical advice, treatment, diagnosis, protection claims, wealth promises, or guaranteed outcomes. QZENI does not guarantee uninterrupted website access, carrier delivery timing, platform API availability, search rankings, social media performance, or business results.

To the fullest extent permitted by law, QZENI is not responsible for indirect, incidental, special, consequential, or punitive damages arising from use of the website, products, custom tools, platform integrations, or third-party services.

6. Contact and updates

QZENI may update these Terms from time to time. Continued use of the website or services after updates means the user accepts the revised Terms. Questions about these Terms can be sent to info@qzeni.com.