QZENI Customer Care
Contact QZENI
Need help choosing a crystal bracelet, checking wrist size, tracking an order, or reviewing a QZENI Create custom design? Send a clear message with your order number when available.
How to reach us
info@qzeni.com
Best for order questions, shipping, returns, sizing, and custom design support.
Order number, email used at checkout, product link, wrist size, photos if relevant, and a short description of what you need.
Phone: +1 (330) 217-2431
Address: 1942 BROADWAY ST, Boulder, CO 80203, United States
Common support topics
Shipping status, address corrections before shipment, and marked-delivered packages.
Wrist measurement, bead size, comfort preference, and gift sizing.
Custom bracelet layout, line item properties, stone changes, and gift notes.
Response expectations
We aim to answer customer care messages as quickly as possible during business days. During holidays, launches, or high-volume periods, replies may take longer. Sending complete order details helps us resolve questions faster.
Helpful links before you email
Many questions can be answered through our guides and policy pages.