Return window and condition

QZENI accepts eligible returns within 30 days for unopened, intact items. Returned items should be unused, complete, and in their original packaging. This condition standard helps protect natural stone jewelry, order accuracy, and the customer experience.

Because crystal bracelets are tactile products worn on the wrist, returned items must be suitable for inspection. Items that show wear, damage, missing components, altered packaging, or signs of use may not qualify for a refund.

Custom bracelet orders

QZENI Create orders are designed around a customer-selected bead sequence, stone mix, wrist size, and design summary. Because these orders are made around individual choices, return eligibility may differ from standard ready-to-ship bracelets.

If there is a problem with a custom bracelet order, contact us with the order number, design summary, photos if relevant, and a clear description of the issue. We will review the order record and explain the available options.

How to request a return

1. Email info@qzeni.com with your order number.
2. Include the item name, reason for the return, and whether the package is unopened and intact.
3. Wait for return instructions before mailing anything back.
4. Pack the item carefully so it is protected in transit.

Items sent back without return instructions may be delayed or may not be accepted if the order cannot be matched correctly.

Inspection and refunds

After a return is received, QZENI reviews the item condition, packaging, order details, and return eligibility. If approved, the refund is processed back to the original payment method. Bank, card, Shop Pay, PayPal, or other payment provider timing can vary after QZENI submits the refund.

Shipping charges, promotional discounts, taxes, and payment adjustments may affect the final refund amount depending on the original order and the applicable checkout record.

Items that may not qualify

• Opened or used items.
• Items missing packaging, beads, tags, components, or order materials.
• Custom designs made around selected stones and wrist size, unless approved after review.
• Items damaged after delivery due to wear, storage, moisture, impact, or improper handling.
• Orders outside the 30-day return window.